Buyback Boss Review
  • Ease of Use
  • Pricing
  • Shipping Options
  • Payment
  • Transparency
  • Customer Service


Buyback Boss has been in the iPhone buyback game since 2010. The company has grown to be one of the more popular buyback sites and has since started buying Samsungs and iPads. The question is – how do they compare? Read this review to find out!

About Buyback Boss

Buyback Boss is a phone buyback company based in Tempe, Arizona. The company was launched in 2010 with a sole focus on buying iPhones and has since expanded to buy other devices (such as iPads and Samsungs). The site features a sleek design and automatic quoting process. Our Buyback Boss review will dive deeper into the details of the site so you can see how they compare to other buyback programs.

buyback boss review

What Devices Can You Sell to Buyback Boss?

Buyback Boss is primarily focused on the most popular smartphones. They currently buy iPhones, Samsungs, and iPads. Here’s a quick breakdown of which devices they buy:

iPhones – All models iPhone 5 and above.

buyback boss iphones

Samsungs – All Galaxy phones S6 and above. All Note devices 4 and above.

buybackboss samsungs

iPads – All iPads (and iPad Minis) above Series 2.

buyback boss ipads

How to Get a Quote for Your Used Device

Getting a quote from Buyback Boss is simple and straightforward. Just choose which device you’re looking to sell and provide the following information:

  • Model
  • Provider
  • Storage Capacity
  • Condition

You can sell devices in any condition ranging from broken to brand new.

buyback boss offer

The quoting process is fast and easy – just make sure to read the condition categories carefully to ensure an accurate offer.

If you choose to accept the offer, you will be taken to the checkout page.

All in all, the process for getting a quote took less than a minute.

Shipping Options

Buyback Boss offers free shipping labels for all customers. Once you complete checkout, you will be able to print a prepaid shipping label to send in your phone. You will have to use your own box and it is recommended that you protect your device so it doesn’t get damaged during shipping.

If you cannot find a box, you can reach out to the company online and they will send you a box to send your phone in. Initially, I wasn’t sure if this option was available so I sent the company an email and they were more than happy to oblige. I was thoroughly impressed by how fast they responded and how friendly their customer service agent was.

Payment Options

Buyback Boss offers two payout options:

  1. Check Payments
  2. PayPal Payments

I personally prefer the PayPal option because it is much faster, but there is a processing fee on PayPal payments. If speed is your priority, choose PayPal. If you can wait and prefer to avoid a transaction fee, choose the check option.

Buyback Boss Customer Service

Buyback Boss has exceptional customer service. It’s never easy to ship your expensive phone to a company you discovered on the Internet, but Buyback Boss was helpful throughout the entire process. Upon placing my order, the CEO Jack reached out via email to see if I needed anything. Their team kept me updated on my order status the whole time. I received email and text notifications (you can choose which you prefer).

My experience seems to be in line with other customers. The company has a 9.6/10 rating on TrustPilot, and a 4.9/5 rating with the Better Business Bureau.

buyback boss customer reviews

How Do The Payouts Compare?

I checked a lot of buyback sites before selling my phone. At the time of writing this review, Buyback Boss had some of the best prices.

It’s always important to check the most recent pricing, as these buyback companies change prices all the time, but Buyback Boss has consistently had some of the best prices (particularly for broken phones).

On top of that, they have a 14-day price lock. This means that price you’re quoted at is locked in for 14 days, which should give you more than enough time to ship your phone. You’d think this would be common practice in the industry, but many companies are infamous for requoting customers after they receive the phones.

2019 Buyback Boss Review Update

As of 2019, Buyback Boss remains our top rated buyback program. The company maintains their A+ rating with the Better Business Bureau and now has over 800 reviews on TrustPilot (97% of which are 4-stars and 5-stars). The pricing remains competitive and the company still offers some of the best support we’ve seen in this industry. Furthermore, we’ve heard very few reports of requoting, which appears to be a growing issue in the buyback industry.

As of 2019, Buyback Boss has also started buying a broader range of devices. Whereas the company was previously focused on Samsungs, iPhones, and iPads, they now buy iPods, Apple Watches, and Google Pixel phones as well.

We highly recommend checking Buyback Boss to see how their quotes compare.

Final Verdict on Buyback Boss

All in all, Buyback Boss is rated as one of our top buyback programs. If the company has a buyback program for one of your devices, we highly recommend checking to see how the payouts compare. Prices will always fluctuate but Buyback Boss has remained competitive overtime. They have great offers and a friendly team to back it up.